Terms & Conditions
These Terms and Conditions contain legal obligations and Dead London Walking Tours encourages you to read them carefully. It is under these Terms and Conditions that bookings are made and accepted by Dead London Walking Tours. Unless otherwise stated, any purchases made through www.deadlondon.co.uk are subject to these Terms & Conditions. When a Customer makes a booking it will be deemed they have accepted the Terms & Conditions on behalf of all individuals included in the booking and consents to these Terms & Conditions by using www.deadlondon.co.uk. No alterations or variations to these Terms & Conditions will be accepted unless agreed in writing by Dead London Walking Tours.
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Subject to Change
In the event that the tour is unable to proceed because of circumstances beyond our control we will notify you by email immediately, and offer you the choice of an alternative date or refund.
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Accident or Loss
Please take care of all personal property. Dead London Walking Tours will not be liable for any theft, loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by Dead London Walking Tours, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.
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Personal Safety
Each Customer is responsible for maintaining their safety at all times. By agreeing to take part onthe tour, all Customers are agreeing to listen to the safety instructions given by the Guide and to exercise due care and attention whilst walking.
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TICKETS
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Prices
The prices appearing on the website are the current rates and can change with no prior notice. Once a Customer has booked a tour with Fun London Tours, the Customer will not be required to pay any difference in the event of a price increase and Dead London Walking Tours will not refund the balance of any price reduction. All prices are per person unless otherwise stated.
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Ticket Validity
Customers must bring their valid ticket or e-ticket to the tour. The Tour Guide will have a list of people who are expected, but your ticket will be required to confirm payment, and is also necessary in the event of last minute bookings and/or booking error. Your e-ticket entitles the named Customer to join the tour on the date specified. It cannot be used for another person, or for another day.
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Cancellations by Customers
It is not possible to make changes to existing bookings, unless Dead London Walking Tours receives notification 24 hours in advance, in writing, to info@deadlondon.co.uk
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Cancellations by Dead London Walking Tours
In the unlikely event of a tour being cancelled we will offer an alternative tour date or a full refund.
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Arriving late for a tour
The tour will start at the time stated. The guide will not be able to answer their phone to give you directions once the tour has started. We do not offer refunds to people who miss the tour because they are late. London has regular road and transport closures due to charity runs, festivals and other events as well as engineering works on the London Underground. You are responsible for making allowance for any potential delays to your arrival.
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Refunds
If you are not happy with the tour and would like to request a refund, please state your reasons clearly in an email to info@deadlondon.co.uk. This does not include Customers who failed to turn up for their tour at the designated time. The tour will proceed irrespective of the weather. However, when we all meet at the starting point the guide may offer you the option of re-scheduling, having a refund or continuing with the tour if the weather is particularly inclement.
Customer Conduct & Safety
Dead London Walking Tours may, at our discretion, require any person to be excluded from a tour if Dead London Walking Tours deems his or her conduct to be offensive or a nuisance to other Customers. Dead London Walking Tours also reserves the right to refuse access to participate on a particular tour should circumstances be deemed to compromise tour safety. Dogs are not permitted on the tour for this reason, with the exception of Guide Dogs.
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Photos & Videos
We sometimes take photos and videos of our tours. These may be used for marketing purposes on our website, social media, newsletters and through third party advertisers. On such occasions we will ask again for your verbal consent at the start of the tour and will not take your photo or video you if your consent is not given.
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If you are keen to use video on the tour, ensure you ask the guide first. On the whole, videoing the locations is fine, but please do not video the guide unless permission has been granted.